ReBoot Customer Experience with Open Source

“The Hackathon” “Official Rules”



Red Hat Limited, Inc., 6700 Cork Airport Business Park, Phase II 1st Floor, Cork, Ireland.



Hackathon Submission Period Round One: 

September 10, 2019 (9:00 CET) to November 4, 2019 (13:00 CET)

Judging Period Round One:

November 5, 2019 (09:00 CET) to November 7, 2019 (17:00 CET)

Finalists Announced

November 8, 9:00 CET

Hackathon Submission Period Round Two of 15 Shortlisted candidates: 

November 9, 2019 (9:00 CET) to November 15, 2019 (17:00 CET)

Judging Period Round Two - Finals:

November 18, 2019– November 26, 2019

Winners Announced: 

December 5, 2019 (on or around 19:00 CET)

 Devpost is the official time keeping device for the Contest.



The Hackathon is open to participants who are at least 18 years old, or the age of majority in the jurisdiction where they reside, whichever is older.

Residents of Cuba, Iran, Myanmar, North Korea, Sudan, Syria or Crimea are not eligible.

The Hackathon is not open to (a) current employees of any of the Hackathon Entities (as defined below) or any of their affiliated companies (each, an “Employee”), (b) members of an Employee’s or a Hackathon judge’s immediate family (i.e., spouse, parent, child or sibling), or (c) persons who currently live in the same household as an Employee or Hackathon judge.  The “Hackathon Entities” are Sponsor and Administrator (Red Hat Limited), Wireless Industry Partnership Connector Inc. (“WIP”), Devpost, Inc. (“Devpost”), and any other persons or entities participating in the design, production, organization, execution, promotion or marketing of the Hackathon.

If you are an employee of a corporation, government agency, or an academic institution, you are responsible for ensuring that your participation in the Hackathon complies with any policies your corporation, agency, or institution may have regarding participation in contests of this type. We are not responsible for any disputes arising between you and your employer.


Participants must:

  • Register for the Hackathon on the Hackathon Website at by clicking the “Register for this Hackathon” button. To complete registration, sign up to create a Devpost account, or log in with an existing Devpost account. There is no charge for creating a Devpost account.
  • Build a customer experience application or experience (“Submission”) based on the submission requirements outlined below.
  • Complete and enter all of the required fields on the “Enter a Submission” page of the Hackathon Website (each a “Submission”) during the Hackathon Submission Period.



You may compete on a team of one to five people. You may compete on only one team. 

Each team may submit only one project to the Hackathon.

All members of your team must meet the eligibility criteria contained in these Official Rules. If any member of your team is ineligible under these Official Rules or otherwise fails to comply with Official Rules, the team as a whole may be disqualified at the Sponsor’s discretion. 



All Submission materials must be in English.

Participants will create a submission that showcases a customer experience app or experience created with open source development technology.

Submissions will use a Red Hat Application Runtime and the OpenShift container platform.  As well the submission must use at least ONE of the following Red Hat technologies:

1. Red Hat Fuse for integration
2. Red Hat AMQ for real time messaging
3. Red Hat 3scale API management
4. Red Hat Process Automation Manager
5. Red Hat Decision Manager
6. Red Hat DataGrid for distributed caching
7. Red Hat Single Sign-on (SSO)

One team member will be required to complete the Submission form on the Hackathon website and include:

  • URL to working basic prototype
  • Link to an Elevator pitch video which 1 minutes to 3 minutes in length, that clearly explains the features and functionality of the submission through a comprehensive demonstration.
  • Optional: Link to code repository
  • Optional: Installation and usage guideline

The Submission may be newly created by the participant during the Submission Period OR the idea for your Submission may have existed before the Hackathon, and may have even existed on a platform as similar functionality or as an app that you worked on previously that was reworked to integrate Red Hat technologies as mentioned above.

If the Submission existed prior to the Submission Period you must declare that fact and the details associated with it to the Sponsor on the Submission form. This is so that the judges can take these facts into account in their judging of your Submission. Failure to declare these facts may result in the disqualification of your team’s Submission, so it is important that you openly and honestly describe these types of facts to both your team and the Sponsor.



Participants will retain ownership rights in their Submissions.

Your team must create a Prototype using only Technology (defined below) that your team owns or has permission to use.  This could mean that you or a teammate created the Technology, acquired ownership of the Technology from a third party, or may rely on binding written statements by the third party that owns or has the right to license the Technology indicating that you (or members of the public generally) are authorized to use that Technology in the manner you intend to use it. Your team will be disqualified if we have any reason to believe that your team has violated the terms of this paragraph.  You should consult with appropriate advisors or legal counsel if you have any doubt as to whether you are meeting the requirements of this paragraph.   "Technology" means, without limitation, software code, specifications, technical information, algorithms, data, and any other information or materials protected by any intellectual property right.  Your team may bring to the Hackathon any pre-developed or licensed Technology that you plan to use in connection with your Prototype, provided that this Technology meets the requirements of this paragraph. 

You may submit a Submission that includes the use of open source software or hardware, provided the participant complies with applicable open source licenses and, as part of the Submission, creates software that enhances and builds upon the features and functionality included in the underlying open source product. By entering the Hackathon, you represent, warrant, and agree that your Submission meets these requirements.



There will be two rounds of submissions. The timing is outlined above under “Dates and Timing”.

The Round One Submissions will be evaluated by the Sponsor. Only 15 teams will be selected and advance to Round Two.

The Round Two Submissions will be evaluated by a panel of judges selected by the Sponsor and may include employees of the Sponsor and/or external individuals.


Judging Criteria: The Judges will score eligible Submissions in Round One and Round Two using the following weighted criteria (the “Judging Criteria”):

  • Disruption of customer experience: (0 – 30 points) - The extent to which the submission improves or disrupts a customer experience.
  • Quality of Deliverable: (0 – 20 points) – How well implemented and executed is the submission.
  • Quality of Submission: (0 - 10 points) – The extent to which the written and video submissions were professional and compelling.
  • Use of Red Hat Technology: (1 - 25 points) – The extent to which the Red Hat middleware technologies were used.
  • Technical Innovation: (0 - 15 points)- A solution that uses advanced technologies, product features or mashups and may push the current state of technology.

Round One Bonus Points
Bonus Points may be allocated for making an open source contribution to Red Hat during the course of Round One only. Teams will indicate their contribution on the Submission Form.  Points will be allocated as follows:

  • 3 additional points if a working pull request is submitted on Github.  Maxmimum of 2 requests/6 points.
  • 2 additional points if the Submission is completely open-sourced.
  • 1 additional point for opening a meaningful Github issue related to one of the Red Hat tools. Maximum 2 points.

In the event of a tie, the winning team will be determined by the judges. Judges’ decisions are final and binding, and the judging panel is subject to change at our discretion. 



Your team’s Submission may be disqualified if we have reason to believe, in our sole discretion, that your Prototype or video (a) contains any element that is malicious, corrupt, damaged, incomplete, inappropriate, or offensive; (b) violates the terms of use of any social media service, website, mobile application or any other platform used in connection with your Prototype; (c) infringes any third party intellectual property rights; (d) violates any applicable law or (e) violates or does not comply with any section of these Official Rules.



All prize details will be determined by Sponsor in its sole discretion. 

A description and the approximate retail value of the prizes awarded for each Challenge Round can be found on the  Hackathon website.  Prizes for Round Two eligible finalists includes:

  • 1st place: 10,000€ Cash Prize for the team and Passes to the Red Hat Summit 2020 in San Francisco, including round trip air fare and accommodation for up to 5 team members (Approx. value 11,100€).
  • 2nd place: 5,000€ Cash Prize for the team
  • 3rd place: 3,000€ Cash Prize for the team

Round One Participation Gift
Three eligible teams from Round One will be randomly chosen to receive a gift card of 300€ per team.

Winning teams are responsible for allocating prizes and gifts among team members.   All taxes and other expenses, costs or fees associated with the acceptance and/or use of any prize are the sole responsibility of winners. Prizes cannot be transferred or substituted by winner.



We will announce winners on December 5, 2019 (on or around 19:00 CET). 

Every member of a winning team will be required to sign and return an affidavit of eligibility, release of liability, and, except where prohibited, publicity release no later than one week after receipt. Failure to return signed paperwork will result in your team’s disqualification and, time permitting, an alternate winning team will be selected.

We reserve the right to take any actions necessary to verify a team’s compliance with the Participant Agreement (including these Official Rules) before awarding a prize, including, without limitation, engaging a third party vendor to evaluate the Prototype software code and/or requiring a team to provide evidence of permission to use certain third party materials. Even though your team may be announced as a winner on December 5, 2019, if your team’s compliance with the Participant Agreement (including these Official Rules) cannot be verified to our satisfaction, your team will be disqualified, and, time permitting, an alternate winner will be selected. 



Information you submit to us when you participate in the Hackathon will be treated in accordance with the Red Hat, Inc. Privacy Policy and applicable law and regulations. In addition, when you submit information on a website run by a third party in connection with this Hackathon, your information may be used by that third party in accordance with its privacy policy.

You may be filmed or photographed while you are participating in the Hackathon activities. Except where prohibited, by participating in the Hackathon, you agree that we may use your name, likeness, photographs, audio-visual footage, comments, and any other record of your participation in the Hackathon for promotional purposes at any time and in any media.



Participation in this Hackathon is voluntary, and Sponsor will not compensate any participant for time spent or tasks performed in participating in the Hackathon. The failure of Sponsor to comply with any provision of these Official Rules due to an act of God, hurricane, war, fire, riot, earthquake, terrorism, act of public enemies, actions of governmental authorities outside of the control of Sponsor (excepting compliance with applicable codes and regulations), or other “force majeure” event will not be considered a breach of these Official Rules. Sponsor assumes no responsibility for any injury or damage to your or any other person’s computer or other devices relating to or resulting from entering or downloading materials or software in connection with the Hackathon. Sponsor is not responsible for telecommunications, network, electronic, technical, or computer failures of any kind; for inaccurate transcription of entry information; for errors in any promotional or marketing materials or in these Official Rules; for any human or electronic error; or for Prototypes that are stolen, misdirected, garbled, delayed, lost, late, damaged, or returned. Sponsor reserves the right to cancel, modify, or suspend the Hackathon or any element thereof (including, without limitation, these Official Rules) without notice in any manner and for any reason (including, without limitation, in the event of any unanticipated occurrence that is not fully addressed in these Official Rules). In the event of cancellation, modification, or suspension, Sponsor reserves the right to select winners in a random drawing from among all eligible, non-suspect entries received prior to the time of the event warranting such cancellation, modification, or suspension.



By participating in the Hackathon, participants agree to release and hold harmless the organizer and the Sponsors, its parent and related companies, and their respective officers, directors, employees, and agents (the “Released Parties”) from and against any claim or cause of action arising out of participation in the Hackathon or receipt or use of any prize, including, but not limited to: (a) unauthorized human intervention in the Hackathon; (b) technical errors related to computers, servers, providers, or telephone or network lines; (c) printing errors; (d) lost, late, postage-due, misdirected, or undeliverable mail; (e) errors in the administration of the Hackathon or the processing of entries; or (f) injury or damage to persons or property which may be caused, directly or indirectly, in whole or in part, from entrant’s participation in the Hackathon or receipt of any prize.  Participant further agrees that in any cause of action, the Released Parties’ liability will be limited to the cost of entering and participating in the Hackathon, and in no event shall the Released Parties be liable for attorney’s fees. Participant waives the right to claim any damages whatsoever, including, but not limited to, punitive, consequential, direct, or indirect damages



Except where prohibited, participants agree that any and all disputes, claims and causes of action arising out of, or connected with, the Hackathon or any prize awarded shall be resolved individually, without resort to any form of class action, and exclusively by the appropriate court located in Dublin, Republic of Ireland.  All issues and questions concerning the construction, validity, interpretation and enforceability of these Official Rules, participant’s rights and obligations, or the rights and obligations of the Sponsor in connection with the Hackathon, shall be governed by, and construed in accordance with, the laws of the Republic of Ireland, without giving effect to any choice of law or conflict of law rules (whether of the Republic of Ireland or any other jurisdiction), which would cause the application of the laws of any jurisdiction other than the Republic of Ireland.



If you have any questions or comment, or wish to send us any notice regarding this Hackathon, please email us